Refund policy
RETURN POLICY — buya.boutique
Right of Withdrawal
You have 14 days from the date you receive your order to withdraw from your purchase, without giving any reason. If your order contains multiple items delivered separately, the 14-day period begins on the day you receive the last item.
Starting a Return
To start a return, log in to your customer account at https://account.buya.boutique. Once your return has been registered, you have a further 14 days to send the item back to the address below.
Checked out with your phone number only? In that case, you will not have access to the customer account portal. Please use the return link in your SMS order confirmation instead. You can also reach us directly at shop@buya.boutique.
Items returned without a prior return request will not be accepted.
Return Address
Juffrouw Idastraat 25H
2513 BE Den Haag
The Netherlands
Condition Requirements
To be eligible for a return, your item must be:
- unworn, unused, and unwashed — in the same condition as received
- in its original packaging with all tags attached
- accompanied by your proof of purchase or order number
Return Shipping Costs
Return shipping costs are the sole responsibility of the buyer. We do not provide prepaid return labels and do not reimburse return shipping fees, except in cases where the item is demonstrably defective or incorrectly delivered.
Free Exchanges
Not the right fit? No worries. Exchanging for a different size or color is always free. Simply email us at shop@buya.boutique within 14 days of receiving your order and we'll arrange a free return label via PostNL. Or request exchange via your customer portal.
Items must be unworn, unwashed, and returned with original tags attached. Sale items and limited edition drops are not eligible for exchange.
Reimbursement of Original Shipping Costs
If your return is approved, we will reimburse the standard outbound shipping costs you paid at the time of your order. If you selected an express or premium shipping option, only the equivalent standard shipping rate will be reimbursed; any additional cost for expedited delivery will not be refunded.
Exceptions — Non-Returnable Items
The following items are not eligible for return:
- Custom and personalised products, including special orders and made-to-measure garments
- Sale items and gift cards
- Hazardous materials, flammable liquids, or gases
Damaged or Incorrect Items
Please inspect your order upon receipt. If an item is damaged, defective, or incorrectly delivered, contact us as soon as possible at shop@buya.boutique so we can assess the issue and make it right.
Exchanges
The quickest way to get the item you want is to return your current item and — once the return has been approved — place a new order for the correct item. You are also welcome to visit us in the Boutique.
Refunds
Once we have received and inspected your return, we will notify you by email whether your refund has been approved. If approved, your refund will be processed within 14 days of us receiving the returned item, to your original payment method. Please note that your bank or card provider may require additional processing time on their end.
If more than 20 business days have passed since your refund was approved and you have not yet received it, please contact us at shop@buya.boutique.